Exchanges & Returns

1. Return within 14 Days:
At Amiro London, we strive to ensure you're happy with your purchase. If for any reason you're not satisfied with a product, we offer a 14-day return policy. You can return the product within 14 days of receiving it.

2. Conditions for Return:
To be eligible for a return, the product must meet the following conditions:

• The product must be in its original, unused condition.
• All accessories, manuals, and any free gifts provided with the product must be returned.
• The product must be returned in its original packaging, including any protective materials.
• Make sure to complete and include the return form with the returned products.
• If the returned product has defects, faults, or damages not previously reported to Amiro London, this may affect the consumer's right to a full refund. In accordance with UK law, Amiro London reserves the right to issue a partial refund in cases where the product's value has depreciated due to usage beyond what is necessary to establish its nature, characteristics, and functioning.

3. Return Process:
To request a return, contact our customer service. They will provide further instructions and guide you through the return process. Return shipping costs are at your own expense and depend on the courier service you choose. We recommend sending the return with a trackable shipping method to prevent loss or damage to the package.

4. Refunds:
Once we have received and inspected the returned product, we will process your refund. The refund will be issued through the original payment method used during the order placement. Please note that the processing time for the refund may vary depending on the payment method and the financial institution.

5. Damaged or Defective Products:
If you have received a damaged or defective product, contact our customer service immediately. We will work together to resolve the issue. Depending on the situation, we may send a replacement product, arrange a repair, or process a refund.

6. Non-Returnable Products:
Please note that certain products may not be eligible for return due to hygiene reasons, safety regulations, or other legal restrictions. These include but are not limited to products such as earrings, piercings, underwear, bras, swimwear, earplugs, cosmetics, personal care items, and opened software.

7. Questions and Support:
If you have any questions about the return and refund policy or need assistance with returning a product, please contact our customer service. Our friendly staff will be happy to assist you and take all necessary steps to ensure you're satisfied with your shopping experience at Amiro London.